welcome to gallontech

In recent past gallontech has joined hands with some of the leading IT companies providing sales and support for there products making it a major leap in providing best solution to our clients.

That is,the more employees with each other,the more they generate new ideas,which in turn lead to the solving of increasingly challenging organizational problems.WE discuss the value of face-to-face contact in building trust between workers,and the fact that once that trust is established,effective teaming can take place at a distance thanks to the growing sophistication of virtual environments.

Some of our major clients are from USA and to facilitate and serve them better gallontech has started it operations in NY USA

12.04.2008
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29.05.2008
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IT Outsourcing Services
Business process outsourcing – BPO: As organizations around the world strive to improve the quality of their processes while managing their bottom lines, Business process outsourcing has become the new imperative. We, at Gallontech, one of the third-party offshore BPO (Business process outsourcing) providers in India, partner with our clients to provide a full spectrum of BPO services covering all five levels:
Data entry Rules-set processing Decision making Direct customer interface Expert knowledge services
Perusing a systematic approach to seeking out new market opportunities, our strategic ambition is to set the pace in the outsourcing industry as the first-choice innovative partner for the supply of efficient and cost-effective solutions. We believe that companies need to take an integrated approach to business strategy and technology, our IT practice capability is takes into account both these perspectives. Our Business Process Outsourcing portfolio includes end-to-end solutions across a spectrum of industries.
CUSTOMER INTERFACE
The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at Gallontech are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's. Benefits: The key benefits of using our customer interaction services include:
	Improved customer service levels.
	Reduced customer support/marketing costs.
	Higher sales conversion rate.
	Enhanced flexibility to manage service peaks and troughs, product lifecycles.
	Homogeneous, clearly defined processes across geographies.
	Greater coverage and number of interactions with customers.
	Product promotions, business lead generations.

BUSINESS OPTIMIZATION SERVICES - HR Processing Services
Managing administrative and operational activities consumes more than 40% of an organization's HR-FTE time, deflecting from the objective of being a strategic Change agent and facilitator in business. Gallontech 's managed-services in HR aims at overcoming the administrative and operational issues, targeted at re-organization of HR service delivery, reduction of cost and making HR a lean and strategic entity in the organization. At the process level the objective is to ensure that process metrics and capability is constantly optimized, to deliver maximum throughout.
Analysis & benchmarking
On an annual basis, Gallontech carries out an internal study results which can be shared with customer on understanding how the customer's processes measure up to best-in-class processes. This would in turn drive initiatives at the functional and process levels.